privacy policy

Introduction

This Privacy Policy describes how LOK Trading Sàrl ("we", "us" or "our") treats your personal information when you visit our website zuzu.ch ("Website") or use our services ("Services"). By using our Services, you agree to this Privacy Policy.

updates

This policy may be updated from time to time. Please check this section regularly for the latest changes.

Information we collect

Directly from you

  • Basic contact details : name, address, telephone number, email.
    • Purpose : To communicate with you, process orders and support customers.
  • Order information : payment confirmation, delivery address.
    • Purpose : Fulfillment of your orders.
  • Account information : username, password.
    • Purpose : To manage your account.
  • Shopping behavior : items viewed, shopping cart contents, wish list.
    • Purpose : Personalize your shopping experience.

Through cookies

  • Usage data : device, browser, IP address.
    • Purpose : To improve the functionality and user experience of the website.
    • Learn more .

From third parties

  • Payment processor : bank account, credit/debit card information.
    • Purpose : payment processing.
  • Marketing partners : Interacting with our ads.
    • Purpose : To tailor advertising to you.

How we use your information

To provide services

  • For payment processing, order processing and account management.

For marketing purposes

  • To send promotional communications and display personalized ads.

For security purposes

  • To detect and prevent fraud.

For communication

  • To provide customer support and improve our services.

Disclosure to Third Parties

We may share your information with vendors, business partners and affiliates for the purposes set out above.

User-Generated Content

Content you post is public and accessible to everyone.

Links to third-party websites

We are not responsible for the privacy practices of third-party websites linked from our website.

data of children

Our Services are not intended for children, and we do not knowingly collect data from them.

security and data retention

We take reasonable steps to protect your information, but we cannot guarantee its absolute security.

your rights

  • Access : Request for a copy of your data.
  • Deletion : Request for data deletion.
  • Correction : Request to correct inaccurate data.
  • Portability : Request to transfer your data to a third party.

complaints

Contact us at hello@zuzu.ch for complaints or questions.

International users

Data may be transferred and processed outside your country.

contact

If you have any questions about this privacy policy or to exercise your rights, please contact us by email: hello@zuzu.ch .